Frequently Asked Questions
Everything you need to know about our bamboo sunglasses, shipping, returns, and more.
Are the sunglasses really made from bamboo?
Yes! Our frames are made from real bamboo or natural wood, depending on the style. Every pair is lightweight, durable, and features a unique wood grain—no two are exactly alike.
Are the lenses polarized?
Absolutely. All of our sunglasses come with UV400 polarized lenses that reduce glare and provide full UVA/UVB protection.
Is shipping really free across Canada?
Yes—we offer free shipping anywhere in Canada, no minimum order required.
How long does shipping take?
Orders typically ship within 1–2 business days. Most customers in Canada receive their sunglasses within 3–7 business days, depending on location.
What kind of packaging do you use?
We use eco-friendly, plastic-free packaging. Each pair comes in a reusable bamboo case with a soft cloth—ready to gift or keep safe on the go.
What’s your return policy?
If you’re not satisfied with your sunglasses, you can return them within 30 days of delivery. Just contact us and we’ll guide you through the process. The product must be in original condition.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure checkout.
How can I contact you?
You can reach us anytime via our [Contact Page] or email us at info@bamboosunglass.ca. We usually respond within 1 business day.